Privacy Policy
Last updated: January 2024
Introduction
seed-gate ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our website and services.
By using our website or submitting information to us, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information:
- Contact information: Name, email address, and any details you provide through our enquiry forms
- Travel preferences: Destination interests, budget ranges, travel dates, and special requirements you share during consultation
- Technical data: IP address, browser type, operating system, and pages visited when you browse our website
- Communication records: Correspondence between you and our team
How We Use Your Information
We use collected information for the following purposes:
- To respond to your enquiries and provide travel planning services
- To process bookings and coordinate with travel suppliers on your behalf
- To send relevant information about your trip or our services when requested
- To improve our website and understand how visitors use our platform
- To comply with legal obligations
Data Sharing
We do not sell your personal information. We may share data with:
- Travel suppliers: Airlines, hotels, and tour operators necessary to fulfil your booking
- Service providers: Companies that help us operate our business, such as email hosting services, bound by confidentiality agreements
- Legal authorities: When required by law or to protect our legal rights
Data Retention
We retain personal information for as long as necessary to provide services and comply with legal requirements. Enquiry data is typically retained for two years after our last interaction. Booking records may be retained longer for accounting and legal purposes.
Your Rights
Under applicable data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data in certain circumstances
- Object to processing of your data
- Request data portability
To exercise these rights, contact us at [email protected].
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be posted on this page with an updated revision date.
Contact Us
For questions about this Privacy Policy or our data practices:
seed-gate
47 Deansgate
Manchester, M3 2AY
[email protected]